Bingdong77 Privacy Policy – Malaysia Member Personal Data Protection

1 Introduction

Bingdong77 ("we", "Platform", "company") respects the privacy of every individual who uses our services. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you access or use the Bingdong77 platform.

This Policy applies to all registered members, website visitors, and any individual who interacts with the Bingdong77 platform via website, mobile app, or any other channel we operate.

We understand that trust is the foundation of our relationship with you. That is why we are committed to being transparent about what we do with your data, why we need it, and how we protect it at every stage.

If you have any questions about this Privacy Policy, our customer support team is available 24 hours a day via live chat on the platform.

2 Information We Collect

Bingdong77 collects your personal information through various means depending on how you interact with our platform. The following are the categories of data we collect:

We do not collect sensitive information such as biometric data, political affiliations, or health data unless specifically required to comply with applicable legal obligations.

3 How We Use Your Data

Bingdong77 uses the information collected solely for the following purposes:

• Account Management: Create, verify, and maintain your member account.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and accurately.
• Identity Verification (KYC): Verify your identity to meet regulatory requirements and prevent fraud.
• Customer Service: Respond to inquiries, resolve complaints, and provide technical support.
• Platform Security: Detect and prevent fraudulent activity, money laundering, and security threats.
• Service Improvement: Analyze usage patterns to improve the user experience and introduce new features.
• Service Communications: Send important notifications regarding your account, policy changes, and promotions (with your consent).
• Legal Compliance: Fulfill applicable legal and regulatory obligations.

4 Legal Basis for Data Processing

Bingdong77 processes your personal information on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: You provided explicit consent during registration for us to process your data for the stated purposes.
• Contract Performance: Processing is necessary to fulfill the service agreement between you and bingdong77.
• Legal Obligation: We are legally required to retain certain records and make disclosures to authorities when necessary.
• Legitimate Interest: We have a legitimate interest in protecting our platform and members from fraud and illegal activity.

You have the right to withdraw consent at any time for processing based on consent, without affecting the validity of any processing carried out prior to withdrawal.

5 Data Sharing with Third Parties

Bingdong77 does not sell your personal data. We only share information in the following limited circumstances:

• Service Providers: Technical partners who help us operate the platform — such as payment processors, cloud service providers, and IT security teams — are all bound by strict confidentiality agreements.
• Game Providers: Gaming companies such as Evolution, Pragmatic Play, and SA Gaming receive only the minimum data necessary to deliver their gaming services.
• Legal Authorities: When required by court order, government investigation, or legitimate regulatory requirement.
• Fraud Prevention: Required information may be shared with fraud prevention agencies to protect the security of all members.

In all data sharing instances, we ensure that recipients adhere to data protection standards equal to or exceeding our own. We do not permit any third party to use your data for their own marketing purposes.

6 Data Security Measures

Bingdong77 takes data security infrastructure seriously. Among the protective measures we employ:

• 256-bit SSL Encryption: All data communications between you and our servers are encrypted using the highest industry standards.
• Two-Factor Authentication (2FA): An additional security layer for login and withdrawals that protects your account even if your password is compromised.
• 24/7 Monitoring: An automated monitoring system detects suspicious activity or unauthorised access attempts in real time.
• Internal Access Management: Only authorized staff with legitimate job requirements may access member personal data.
• Regular Security Audits: Vulnerability assessments and penetration testing are conducted periodically by independent security experts.
• Secure Data Backups: Data is regularly backed up and stored in a separate location with full encryption.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of a material data breach, we will notify affected members within the timeframe required by law.

7 Data Retention & Deletion Period

Bingdong77 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements.

• Active Account Data: Retained for the duration your account is active and for 5 years following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial legal requirements.
• KYC Records: Retained for a minimum of 5 years from the date of last verification.
• Technical Logs: Retained for 90 days for security and technical troubleshooting purposes.
• Customer Support Records: Retained for 3 years from the date of last interaction.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. You may also request early deletion of your data, provided no legal obligation prevents it.

8 Cookies & Tracking Technologies

Bingdong77 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Preference Cookies: Store your preferences such as language, display settings, and favorite game selections.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. This data is aggregated and does not identify individuals specifically.
• Security Cookies: Used to detect and prevent fraudulent activity and suspicious login attempts.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some platform features. Bingdong77 does not use third-party advertising tracking cookies.

9 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our policy, you have the following rights regarding your personal data:

To submit any request related to these rights, please contact the bingdong77 customer support team via live chat. We will process your request within 30 business days and may require identity verification before proceeding.

10 Children's Data Protection

The bingdong77 platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals below that age.

If we determine that personal data belonging to an individual under the age of 21 has been collected, we will take immediate steps to delete that data and close the account in question. Parents or guardians who discover that their child has registered on our platform are encouraged to contact our support team immediately.

11 Cross-Border Data Transfers

In operating our global operations, your personal data may be transferred to and stored on servers located outside Malaysia. Such transfers occur when:

• Use international cloud infrastructure for service continuity and reliability.
• Working with international game providers that require minimal data for service delivery.
• Engage international technical support or cybersecurity services.

In all cases of cross-border data transfers, Bingdong77 ensures that:

• The recipient country or region has adequate data protection laws.
• Appropriate data transfer agreements have been established with data recipients.
• Data protection standards equivalent to Malaysia's PDPA are upheld at every level.

12 Changes to This Privacy Policy

Bingdong77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technology developments.

When material changes are made:

• The "Updated" date at the top of this page will be revised.
• Notifications will be sent to all active members via their registered email.
• In-platform notices will be displayed for 14 days after changes take effect.

Continued use of the platform after any changes take effect will be considered acceptance of the updated Privacy Policy. If you disagree with the changes, please stop using the platform and contact us to close your account.

This Privacy Policy is governed by Malaysian law, specifically the Personal Data Protection Act 2010. Any enquiries may be directed to the Bingdong77 customer support team via 24/7 live chat.